Get your orders in, folks!
The last orders bell is about to ring, so we thought we'd let you know it's timetable well in advance. As you know, everything you see here is lovingly handmade in our London workshop by a member of our small team. That being said, it’s important to us to provide a speedy service to all our customers, so we’ve got a great system of holding most of our products in stock in the workshop. This means that we can process most orders received before 12pm the same working day.
In order to receive your items before the big day, please get your orders in by the very latest 12pm on the following dates:
For UK standard delivery - Thursday 19th December
For delivery to European countries - Friday 13th December
For delivery to USA or Canada - Thursday 12th December
For delivery to Australia, New Zealand and the rest of the world - Wednesday 11th December
If you are ordering a Personalised item, please give us a little bit more time to prepare your item. We might need to contact you to make sure we’ve got a handle on all the details, and we’ve got to get the machine set up and ready for monogramming.
We pack all of your orders carefully in our plastic-free packaging. Our braces are neatly arranged on a presentation card, belts are carefully coiled into a smart branded card sleeve, and all of our accessories are delivered in a paper gift bag. This makes all of our products perfect for gifting, just as they are. If you would like your order delivered directly to the recipient, please leave a note in the checkout to tell us that it is a gift, and we’ll include our special gift invoice, which omits the prices.
Don’t forget, you’ll be eligible for free delivery if you spend £30 in the UK, and £100 overseas.
As soon as your orders are ready, they’re collected by our awesome Royal Mail driver, Carl. We send all our UK orders by Royal Mail 24, so you should usually receive them the following day. Royal Mail does expect to be extra busy over the Holiday period so please bear with them; it may take an extra day for normal deliveries to arrive. For extra piece of mind, you can choose Next Day Guaranteed delivery or even Next Day Guaranteed Saturday delivery - perfect for those shoppers who prefer to get their gifts done and dusted. We will be processing orders on Friday 20th and Saturday 21st, but we can’t guarantee these will arrive in time. If you’re leaving it to the last minute, it’s best to use a Next Day service to ensure you receive your order as quickly as possible.
Our International orders are sent out by a Tracked and Signed service. It usually takes 3-5 working days for orders to reach Europe, and 5-7 working days to the rest of the world. If you have a PO Box, or you won’t be available to sign for your package, please let us know and we’ll amend your order to be delivered without a signature required. If you need speedier delivery to an overseas destination, please get in touch and we can arrange another courier for express shipping.
Please don't hesitate to contact us if you have any queries about our delivery options, or anything at all.
And finally, if you’re still in need of some inspiration, don’t forget to check out this year's Holiday Gift Guide available now on our Behind the Seams blog.