We hope you're as chuffed as we are with your new Village Leathers piece, but if you're not, please let us know.
We'll gladly swap your belt size if you've over (or perhaps under!) estimated your waist size, or would like to make any other exchange or return.
Returns and Exchanges
Please contact us for a returns form or download one here. If you can provide as much information as possible regarding your return or exchange, it will help us to process your request more quickly when we receive the item.
The item must be in an unused condition and packaged securely. We recommend using a recorded delivery service, as we can't be responsible for items lost in the mail.
For international orders, we are unable to process exchanges, but you are welcome to return your item, and re-order the correct size or colour.
You will be responsible for paying for your own shipping costs and any re-delivery charges for exchanges, unless the item is faulty in which case return postage will be fully refunded.
Please send your package to the following address:
Village Leathers Returns
5 Ajax House
16a St Thomas' Road
You have 30 calendar days to return an item from the date you received it.
Once we receive your item, we will process your request straight away, and you will be notified of the progress by email.
If the item was a gift then the same rules apply but any refunds will be made to the original buyer only, not the recipient.
Unfortunately we cannot offer returns or exchanges on bespoke or personalised products.
Refunds will be credited to the original method of payment.
Refunds will be processed within 7-10 working days. However, please note that once we have processed the refund, the length of time taken for the refund to credit the customers account will depend upon the bank itself, and so we are unable to guarantee the date the refund will credit the customers bank account.
If you have any questions or queries on how to return your item to us, do not hesitate to contact us.