Cancel My Order – Right of Withdrawal

Under EU consumer law (Directive 2011/83/EU as amended by Directive 2023/2673), you have the right to withdraw from your order within 14 days of receiving your goods, without giving a reason.

Please note: This right does not apply to goods made to your personal specifications (bespoke or custom-made items), as these are exempt under Article 16(c) of the Consumer Rights Directive.

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Submit your withdrawal request

Complete the form below. You will receive a confirmation by email within 1 business day.

Full name

Email address

Order number (e.g. #1234)

Reason (optional)

Submit withdrawal request

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What happens next

• We will confirm receipt of your withdrawal request by email within 1 business day.
• You must return the goods within 14 days of notifying us.
• Refunds are issued within 14 days of us receiving the returned goods.
• Return postage costs are your responsibility unless the goods are faulty.

If you have any questions, please contact us at info@villageleathers.com.