We only repair our own products.
At Village Leathers, we are an advocate for sustainability and pride ourselves on designing timeless products built to last for generations. We encourage our customers to keep their pieces for a lifetime and to ensure this is possible, we are glad to offer a repairs service.
We’re so confident in our Classic Belts that we offer a 25 year warranty to customers who purchase one. The Classic Belts are made from hand picked Italian vegetable tanned leather - renowned for its thickness, supple nature and superb quality. Paired with top notch buckles and poppers these belts are built to last. For more information, take a look at this page.
We offer a one-year warranty against manufacturing faults for the majority of our products. In the rare event one of our product suffers a manufacturing or hardware fault (excluding normal wear and tear) you can return it to us for repair at no cost. Outside of the one-year warranty, and/or no proof of purchase can be provided or located to confirm otherwise, we are still more than happy to help you with your repair however this would be a chargeable process.
Our artisans take great care when repairing each piece. We are often able to replicate the leather and hardware used originally or will offer the closest possible match.
To book in for a repair, please contact us via email@example.com. When enquiring about a repair, please try to include your order number, and any photos you can include will help us with your enquiry. You will be provided with a return label for repairs to be conducted under warranty, and shipping instructions for those outside of warranty.
Once our repair team have received the item, please allow 2 weeks for the repair to be completed. For chargeable repairs, we will provide you with a quote before commencing the repair, to ensure you are happy to proceed.